What is CCaaS (Contact Centre as a Service)?

CCaaS (Contact Centre as a Service) is cloud software adding queues, dialers, wallboards and supervision for high-volume customer-contact teams.

How does CCaaS (Contact Centre as a Service) relate to Silux Call?

Silux Call does not offer a predictive or power dialer; it provides inbound call queues, listen-in and whisper for teams.

Also searched as: contact centre as a service, cloud contact centre.