Legal

Plain-English documents that govern your use of Silux Call.

Who we are: Silux Control UK Ltd, trading as Silux Call. Registered in England & Wales, company no. 11901981. Registered office: 13 Prospect House, Colliery Close, Staveley, Chesterfield, S43 3QE, United Kingdom.

Privacy Policy

How we collect and use personal data under UK GDPR.

Terms of Service

The contract between you and Silux Control UK Ltd (trading as Silux Call).

Cookies Policy

Cookies we use and how to control them.

Accessibility Statement

Our WCAG 2.2 AA commitment and what works today.

Data Processing Agreement

UK GDPR / EU GDPR DPA with sub-processor list.

Acceptable Use Policy

What you can and cannot do on Silux Call.

Security

Encryption, access control, audit, and disclosure.

Service Level Agreement

Uptime targets and incident response commitments.

Complaints Code of Practice

How to complain and our Ofcom/ADR escalation route.

Refund & Cancellation Policy

Cancellation rights, refunds, and the 14-day cooling-off period.

Affiliate Programme Terms

Rules for affiliates, commission, cookies, and payouts.